FAQ
Frequently Asked Questions
I would like to order, but do not wish to pay by credit card online. Do you accept mail orders?
Yes. Please email us your order at service@muscleskins.com. Include item, size, color, seat, any pouch adjustments, your mailing address, and your preference for method of shipment. We will email you an "order ticket" to include with your payment. All payments must be made by Money Order in US funds. Please note that economy-shipped mail orders do not generate functioning tracking numbers.
Do I need a paypal account to order?
No. During checkout you will see a "sign in" box for paypal. You do not need to sign up for a paypal account. To the left of the "sign in" box you will see an option to pay using your credit card or echeck.
I'm having trouble ordering online, is there a problem?
We recommend using Mozilla Firefox. If you are unable to complete a transaction, please clear your browser cache and history. Return to our website, then REFRESH your browser. This usually clears any problems. Please check your order for accuracy and duplicate items!
How long will it take to receive my order?
We ask for 7 business days to complete your custom built order. Orders placed after 3pm Eastern Standard (USA) time are processed on Monday. We frequently complete orders more quickly, but we only promise shipment within 7 days. Once shipped, your actual shipping time is determined by your shipping selection at the time you placed your order. (Please read info under our SHIPPING tab). If you need your items more quickly we will TRY to accommodate you if possible. If you paid by echeck, your order will not go into production until your check has cleared. This usually takes 3-5 business days.....therefore production time is considered to be up to 12 business days from when you placed your order.
It has been 7 business days and I have not received a shipment notification.
Check your junk mail folder. In rare cases, orders may exceed 7 business days (during peak times or during private sales). We will gladly give you the status of your order at anytime. If you wish, we will gladly cancel and refund any incomplete items and ship the completed part of your order immediately.
Can I change my order after it is placed?
Yes. You may change or cancel any part of your order up until the item is cut. Once your item has been cut, no changes can be accepted. Contact us at service@muscleskins.com.
Can I change my method of shipping?
Yes. You may change your shipping preference at any time up until your order has been processed for shipment. Contact us at service@muscleskins.com.
I have not received my UNINSURED order. DOMESTIC DELIVERIES
Please check your junk mail folder. You should have received a tracking number from service@paypal.com. If you do not have this info, please contact us immediately! HYP7 assumes no responsibility for items/lost damaged in transit. Please contact the USPS at www.usps.com with your tracking information.
I have not received my INSURED order. DOMESTIC DELIVERIES
Please check your junk mail folder. You should have received a tracking number from service@paypal.com. If you do not have this info, please contact us immediately! Please remember that we do not personally deliver your items to your door. We must trust the ability of the USPS. If your items are lost/damaged in transit, we will be happy to assist you with locating your shipment or filing a claim. Please note that our international insurer requires a wait period of 45 days after shipping before a claim may be filed.
I have not received my UNINSURED order. INTERNATIONAL DELIVERIES
Please understand that International shipments via Economy First Class Airmail have taken up to 45 days in remote or rural locations. We can not track Economy shipments and have little advice other than wait and hope for the best. If you live in one of the listed countries on our SHIPPING page, we always recommend insuring your order if valued UNDER $100. If your country is not listed, we strongly urge you to select Express Mail. Please note that lost shipments to northern Europe, Australia, and Singapore are very rare. However, shipments to Africa, Russia, and France tend to be more problematic...we strongly urge insuring your order or selecting Express Mail if you live in one of these locations!
I have not received my INSURED order. INTERNATIONAL DELIVERIES
If you received a tracking number for Express Mail, we will gladly investigate it for you to the best of our ability. If you selected Economy or Priority mail shipment, we are unable to do anything until 45 days of ship time has passed. If your order has not been received within 45 days, contact us so that we may help initiate your claim with the insurer.
I hate my order, it is too small. Can I get a refund?
Sorry, no. Luckily you only ordered one item... right? All sales are final. You designed the item, it's yours. We ask that you limit your order to one item to test the fit before ordering multiple units. If in doubt, always order a size larger than usual....Muscleskins are designed to fit very snug!
How do I exchange a defective item?
If your item is defective, please email us immediately for return instructions. We will send you an email that you MUST print and return with any defective merchandise. Once we receive the item, we will gladly replace it with the same item as per your original order. Sorry, no changes are allowed.
How do I know how much to increase/decrease the pouch dimensions?
Do you consider yourself average? Go with the standard pouch! If you are larger or smaller than "average" use your best judgment, but we recommend only reducing or enlarging by 1cm until you find your best fit. Penis length alone is not the best determination of pouch adjustment. You must take your entire package into consideration when ordering.
I have more questions, but am embarrassed to ask.
Don't be! We've heard it all. Jupiter is not easily embarrassed by questions. Luckily he has a sense of humor too!
Why don't you respond to my emails?
We tried! We answer all emails. Please make sure you are able to receive emails from service@muscleskins.com. Every now and then messages get kicked back to us as undeliverable. If it keeps happening, give us an alternate email address to contact you.
What information do you need to help answer my questions regarding my order?
We only need to know the email address you used when placing your order and the approximate date of the order. We do not need a receipt or transaction number.