All sales final on Custom items. If you have any questions, please ask before ordering. We will be happy to answer any questions and guide you when building your custom items before you purchase. If there is a quality issue, or if your order is incorrect, please contact us immediately! Incorrect or defective merchandise must be returned. Once we receive the defective merchandise, we will reproduce and reship a replacement item of the exact same specifications or refund the item at our discretion. All replacement items are shipped via economy mail at no cost to you. All Muscleskins items are guaranteed for initial quality from 30 days of original shipment. This guarantee excludes damage due to customer care. (Heavy use of suntan oils, or improper care will void the warranty. Do not launder any Muscleskins items with heavy items or anything containing zippers or velcro.)
Muscleskins assumes full responsibility of your order until it is listed as "accepted" on the USPS tracking website. Once "accepted" by the USPS, we assume no further liability for items lost or damaged in transit. Our full shipping policy is detailed under our SHIPPING tab. WE STRONGLY ENCOURAGE ALL CUSTOMERS to add the optional shipping insurance available at the top of our homepage. UNINSURED items lost or damage in transit will not be re-shipped nor refunded. No exceptions. If you opt for insurance, please include it on the original order or you will be charged an additional (non-refundable) shipping charge.
Muscleskins periodically offers Private Sales to our customers. Not all customers will receive the shopping invitations at once. All customers receive their shopping invitation on a cyclical basis, currently once every 6-8 months based upon available production time. All Private Sales are CONFIDENTIAL. Passing on any Private Sale website addresses or discount codes may cause you to be removed from our Private Sale invitation list. If you wish to include your friends, please have them send us an email so they may get their invitation in turn. If you shop during a Private Sale, you MUST order using the same email address that the invitation was sent to... no exceptions. Any unauthorized purchase during a Private Sale may result in order cancellation or production at full price without receiving any further discounts or rebates. If you receive multiple Private Sale email invitations for different email addresses, please let us know which email address to keep, and which to unsubscribe. Any customer may opt out of receiving these invitations at any time. However, once unsubscribed, that email address can not be re-added. If you wish to "opt-in" again, you must give us an alternate email address.
PRODUCTION TIME, RUSH SERVICE and BUSINESS HOURS
Please allow up to 7 business days for us to custom produce and ship your order. Business hours are Monday - Thursday, 9am-5pm, and 9am - 3pm on Friday, Eastern Time USA. We are closed all recognized USPS holidays. If we close other times, it will be posted on our homepage. RUSH service is available at an additional charge and may be purchased under our SHOP tab at the top of the page. Any regular or RUSH order placed after posted business hours will be processed the next business day. (A NEXT DAY RUSH order placed after 3pm on Friday will be processed on Monday with shipment on Tuesday.)
ORDER CHANGES, CANCELLATIONS and REFUNDS
We will gladly accept any changes or cancellations to your order up until it is cut. Once it is cut, no changes or cancellations are allowed on those items. If you need to make changes, contact us IMMEDIATELY! Your order may be cut as early as 5 minutes after order placement. An item is not necessarily cut and finished on the same day.
REFUNDS: Effective April 26, 2019, all refunds requested by the client will be subject to a 4% administrative fee. Please verify the correctness of your order before you submit it!
PRIVACY and SECURITY
Muscleskins does not sell or distribute your email address in any way. It is used strictly for communications regarding your order, or for Private Sale invitations. All payments are processed through Paypal. We never have access to your banking information, and don't want it! If additional charges are required for your order, we will send you a separate invoice via Paypal. NEVER send us your credit card information! If anyone representing Muscleskins asks for your credit card information, do not give it! All emails originating from Muscleskins come directly from firstname.lastname@example.org. You never need a Paypal account to order. The checkout process will give you the option of paying with a non-paypal account.